Customer Service Excellence
Customer Service Excellence
The Art Of Getting & Keeping Customers
"LOSE YOURSELF in generous service and every day can be a most unusual day, a triumphant day, an abundantly rewarding day!" - William Arthur Ward
The acid test of a business is its ability to get and keep customers and competing today for customers solely on the basis of price or quality is not enough. Unfortunately, not too many service providers have this awareness. They fail to understand that service is not the services a business provides, is not a series of steps that are required to be performed in a robotic way with every customer, or merely smiling and saying, 'Thank You."
Service is the quality measure of how an organization delivers its good and services. It is the 'people to people' dimension of the organization. Service excellence is about the service experience. It is about being present with the customer, and attending in a personal and personable way to the customer's needs. Service excellence is about how the service experience makes the customer feel.
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Our Customer Service Excellence training program is designed and delivered such that participants...
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 Making Service Everything Your Organization Is And Does
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Give us a call (1-246-266-2628) or email us to begin the conversation about how best to bring this phenominal learning experience to your organization |
