BHTA & Potter Centre Leadership 21 Registration Sex Male Female No. of years working in Hospitality Industry: Select One1-33-55-1010-20Over 20 No. of years in Management/Supervisory Position: Select One1-33-55-1010-20Over 20 No. of people who report to you: Select One1-56-1011-20Over 20 Do you have any previous leadership/management training? Yes No If yes above, please identify: BIMAP Supervisory Management ILM Supervisory Management In-House / On The Job Training UWI Open-Campus Online Other Please indicate certificates, diplomas or degrees you have achieved / attained: No CXCs Less than 3 CXCs More than 3 CXCs Other SJPP/BCC/City & Guilds Certificate/Diploma 1st Degree Post Graduate Degree Professional Designation What are the greatest challenges you face in your role as manager / supervisor? Your top 3 ONLY Team members do not follow standards and processes Team members do not follow instructions given Team members not willing to learn new skills Team members not willing to change work habits Team members do not complete assigned tasks Team members have poor work ethics and behaviour Team members not willing to take initiative Wrong people in jobs Difficulty in working with staff from other departments Other (Please specify below) What brings you the greatest satisfaction in your role as manager / supervisor? Your top 3 ONLY Providing service to our guests Working with my team Helping my team improve / do well Solving challenges and problems for guests Solving challenges and problems for my staff Planning and organising the work of my department Other (please specify below) Other (please specify below) How did you hear about this program? HR Department Print Media My Manager Electronic Media A Friend/Colleague The BHTA Website/Internet Please select from the following areas, your top 4 priorites as a participant in this training program Effectively communicating with a sense of vision and purpose Better self-management Fostering better relationships with my colleagues Engendering better teamwork Improved performance management skills Facilitation of creativity, innovation and change in my department Greater understanding of safety and health issues Development of coaching and delegation competencies Improved goal setting and business planning Other (Please specify below) Other comments, suggestions, needs or interests: Emergency Contact Additional Information Are you in good physical health? Yes No Do you suffer from any allergies, physical disability, emotional or psychological condition that could prevent your full participation in and completion of this program? Yes No If yes, please describe:
